Privacy Policy and Data Rights

Your privacy is essential to Mirelonavira. This policy explains how we manage personal information in line with South African laws, GDPR, and related data standards.

What We Collect

Personal information collected includes only what’s needed to deliver and enhance your experience.

• Contact details (such as name, email, phone, address, or city) submitted through forms for consultation and service delivery.
• Details on requested solutions or preferences provided so we tailor advice or installation appointments.
• Communication logs from your interactions with our team or customer support channels.
• Cookies and device-related information captured through site analytics (see Cookie Policy for more).

How We Use Your Data

Your details enable us to fulfill services, provide support, and improve future solutions.

• To respond to your inquiries, consultation requests, or product questions.
• To personalize your comfort plan and suggest products relevant to your living spaces.
• For service delivery, such as sending installation instructions or arranging appointments.
• To analyze trends and improve user experience through anonymous website data.

Data Legal Basis

We collect and process information only when needed for business purposes or with your consent.

Most processing is conducted under legitimate interests for delivering services, and where required, through explicit user consent for marketing or analytics.

Sharing

Your information remains private and is only shared for operational reasons.

• Data is only shared with essential service partners, like installation contractors, for fulfillment.
• We do not sell your information or share it outside direct service needs.
• On rare occasions, regulatory authorities may request access, following legal requirements and safeguards.

Data Security

We use encryption, access controls, and data minimization principles. Our infrastructure is monitored for threats, with regular reviews to reduce risk. User privacy is a top operational concern and protected by strong policies and staff training.

Your Rights

You have rights over your personal data—review, correct, or withdraw consent at any time.

• Request a copy of the information stored about you by our team.
• Correct any errors or outdated information identified in your records.
• Request deletion of your information where permitted by law.
• Withdraw previously given consent for communication or analytics.

Cookies

Our site uses cookies for analytics and core site features. For details on what’s collected, how to revoke consent, or manage preferences, read our Cookie Policy.

View Cookie Policy View Cookie Policy

Contact Us

Questions about data or using your rights? Reach our privacy team below.

Policy Updates and Changes

We review our privacy measures regularly. If changes are needed, we update this policy and clearly communicate modifications.